HILO HAVEN-4Bd2Ba Entire House w A/C, BBQ, Firepit

Disgusting treatment and completely unacceptable accusations Negative: One of the worst accommodation experiences I have ever had in more than 20 years of traveling with Booking.com. The house is poorly maintained and clearly neglected, with no proper air conditioning. The only unit was in the bedroom and was so noisy that sleeping was difficult. But the worst part was the management agency. After we left, they ACCUSED us of taking two decorative objects, which we absolutely DID NOT TAKE, and demanded a significant amount of money for them, claiming they had “high sentimental value” to the owner. Even more outrageous, they threatened to report us to the POLICE over something we did NOT do. Accusing guests of theft without evidence and INTIMIDATING them in this way is completely unacceptable. It feels like a deeply ABUSIVE practice: simply claiming something is missing, assigning it a sentimental value and putting PRESSURE on guests to pay. And the agency’s motto says they “treat guests with love.” Is this what you call love? In 20+ years of traveling, I have never experienced anything like this. Absolutely unacceptable. STAY AWAY